At ProExcavator, your satisfaction is our priority. We stand behind the quality of our heavy machinery with one of the industry's most flexible return policies.
Effective Date: March 14, 2026
Not satisfied? Return your equipment within 90 days for a full refund or exchange. No questions asked.
We cover all return shipping costs. We'll coordinate logistics and pick up the machinery from your location at no extra charge.
We offer a 90-day return window. If you are not completely satisfied with your purchase, you can request a full refund or exchange within 90 days from the date of delivery.
Most competitors offer only 14–30 days. We give you a full 90 days to make sure the equipment is perfect for your needs.
We believe in our products, which is why return shipping is on us. If you decide to return an item, ProExcavator will cover all return shipping costs.
We will coordinate the logistics and pickup of the machinery from your location at no extra charge to you. Simply contact us and we'll take care of the rest.
Once your returned item is received and inspected, we will process your refund immediately.
Refunds are issued back to the original credit/debit card used for purchase.
It typically takes 3 to 7 business days for the funds to appear in your account, depending on your bank's processing times.
To be eligible for a full refund, the machinery must be:
To start the return process, please contact our support team with your order number. We will provide you with the necessary shipping labels and schedule a pickup.
Contact us at support@proexcavator.shop with your order number and reason for return.
We'll send you prepaid shipping labels and coordinate a pickup date at your convenience.
Once received and inspected, your refund is processed within 3–7 business days to your original payment method.
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